Returns and refunds
We hope you love your artwork. If you change your mind about an order placed online, please contact us at rebeccajanethornton@gmail.com within 14 days of receiving it to let us know you’d like to cancel. You then have a further 14 days to send it back.
Please return the artwork carefully packed, including its frame, to;
Becks Art -27 St Margarets rd, Leeds LS26 9JT.
You are responsible for the cost of return postage for a change-of-mind return. We recommend using a tracked service and keeping proof of postage. You may be responsible for any loss in value caused by handling the artwork beyond what is needed to inspect it.
We’ll refund the price paid and the cost of standard delivery, where applicable, within 14 days of receiving the returned item or evidence that you’ve sent it back. If you chose a more expensive delivery option, we’ll refund only the standard delivery cost. Refunds go back to the original payment method.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or isn’t what you ordered, please contact us at rebeccajanethornton@gmail.com with your order number and photos if possible. We’ll work with you to put it right and cover reasonable return costs where required by law. Your statutory rights are not affected by this policy.